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Complaints and Ethics Form

At Ysé, we believe a responsible brand must keep listening to the people it affects.

Use this form to share a concern or question about our practices, or to report a serious situation, in complete confidence.
You can submit a report anonymously. Your information is handled confidentially by a small number of people (the HR Manager and the CSR Manager).

When should I use this form?

  • Complaints / concerns: feedback, questions or issues relating to our activities (excluding sales-related complaints)
  • Serious reports: situations that may harm people or the environment, or break the law or our internal rules (harassment, discrimination, corruption, human rights violations, etc.). Serious reports follow a specific, stricter process.

This form is not for customer service or sales solicitation.
For any question about an order, a product or a delivery, please contact our customer service: https://yse-paris.com/en-ww/contact-us

How we handle your report

We acknowledge receipt within 7 working days and reply within 3 months at most.
For more details, see our stakeholder reporting and complaints policy, available here.

You are:

Type of request

Description

Please describe your concern as precisely as you can (facts, date, place, context, people involved, etc.). You can attach any useful material, but you don't need proof to submit a complaint or report.

Add attachments (optional)

If you have documents that help explain the situation, you can attach them to your message.

  • Accepted files: JPG, PNG, PDF
  • Maximum 5 MB per file

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Do you wish to remain anonymous?

Choosing to stay anonymous does not stop us from handling your report. However, we won't be able to contact you for more details or tell you what happened next.