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With the launch of our new eshop and the development of worldwide shipping this year, we wanted to provide you a quality service, both in France and abroad. Indeed, we chose to offer you:
To ensure our level of services and to offer you the smoothest and best purchase experience, we partnered with a provider that has a detailed knowledge of your country.
In complete transparency, this intermediary which ensures the delivery as well as our will to offer high-quality products made with great awareness (precious European fabrics, a close production circuit) required an adjustment of our prices internationally.
To access your Ysé account on our new site for the first time, you must reset your password. To do so, please click on My account at the top right, then click on I forgot my password. A reset email will be sent to you. Remember to check your junk mail. In this mail, a link is indicated to you. From this link, choose your new password. Once validated, you will be able to indicate again your email address as well as your new password in order to log into your Ysé account.
If despite resetting your password, you still can't log in, do not hesitate to send us an email at firstname.lastname@example.org.
To generate a return, you have to login to your account. In "My orders" section, you will be able to click on "Generate a return" for the requested order. You can also generate a return request just here if you have your order number.
If you still can't generate a return, we invite you to contact us directly at email@example.com so that we can make the necessary arrangements.
We are absolutely sorry for this inconvenience. If you wish, don't hesitate to contact us by mail at firstname.lastname@example.org so that we can confirm your order again with the details of all your items.
Some product pages of our old eshop are no longer available on our new website. However, you can contact us by e-mail at email@example.com, indicating the name of the design or a photo of the item you would like to order.
Our eshop remains open and delivery times are not extended. The preparation of the parcels in our warehouse is carried out in total respect of the sanitary rules.
Our stores in Paris, Lyon, Bordeaux and Aix-en-Provence are open. We have collected all the sanitary conditions to welcome you the best we could. Fitting rooms are available.
Our team of fairies is more than ever at your service. For any request, do not hesitate to contact us at firstname.lastname@example.org, by SMS at +33 7 55 53 75 63, by phone at +33 1 76 36 09 79, or on Instagram, everyday from 9:30am to 6pm.
Follow us on our Instagram account yse_paris and subscribe to our newsletter to stay informed of our latest news.
Click on "My Account" on the top right corner of the homepage of our eshop then click on "Create an account" under "New client".
Fill in all the necessary information to create your account. If despite this information, you encounter any difficulties, we invite you to contact us by e-mail: email@example.com.
Don't panic, you can reset your password by clicking on "I forgot my password" then enter your email address to receive a reset email. Don't forget to check your spam if you haven't received any email or write to us at firstname.lastname@example.org indicating your first and last name and/or the e-mail address used to log in.
By subscribing to our newsletter, you will be notified of our new products, restocking of some articles and of our offers throughout the year. To unsubscribe, we invite you to click on the link available at the end of the newsletter.
After validating your order, you will receive a confirmation email and the invoice for your order. Don't hesitate to check your spam. We are also available at email@example.com.
Once your order is validated, it is not possible to add or delete items or to modify an item by another.
If your order has not yet been taken into account by our logistician and you wish to modify the size/color of an item or your delivery address, contact us as soon as possible at firstname.lastname@example.org indicating the reference of your order and the modifications to be made. If unfortunately the modification is not possible, we invite you to return the article and we will invite you to place a new order. The cancellation of an order implies the immediate refund of the total amount of the order.
Our approach is to produce as precisely as possible so as not to create overproduction and to offer you small series.
For each collection, we plan to restock a few products. To be informed, we invite you to subscribe to our newsletter and follow us on Instagram. Also, we put back online customer returns every week. We advise you to subscribe to the availability alert.
Don't hesitate to contact us directly by email at email@example.com so that we can check if the item is still available. If the item is available, you will be able to place your order following your email exchange with our team.
Since we started Ysé everything we've done has been designed to make things better. And this quest would have been meaningless if we didn't also want to do things better. As soon as we could we replaced our parcels with a new recyclable cardboard box made from sustainably managed trees (FSC). At the beginning of this year we changed our logistics partner and we decided to do even better. Now you have a choice of 2 options for your parcel:
1. First, a parcel that only contains the essentials
If you tick the box "Less is more" when you're confirming your order, in your parcel you'll find your products carefully wrapped in tissue paper to protect them (which is essential for products you wear next to your skin), and your delivery note.
2. Or, you can choose to keep things the same
If you don't tick the "Less is more" box when you're confirming your order, your parcel will also contain:
- a recyclable lingerie pouch made from recycled cotton or a bath pouch made from organic cotton with a water-resistant recycled polyester liner, that can also be recycled
- our latest news
Our products follow the French sizing. You can complete our Size guide, available on our product pages or catalogue pages, to discover your size for our products. If you want more advice, please make an appointment with Priscilla for a video call or contact us by email at firstname.lastname@example.org.
For our one piece swimsuits, we have two sizes: The regular size (with an "S" or no "S". eg : 36S or 36) and the tall size (with a T. eg : 36T). The regular size will suit any person with a bust height under 65cm and the tall size will suit anyone with a bust height of 65cm or above.
To measure your bust height, it is very simple: you need to use a tape measure and measure from the hollow of your collarbone (under your neck) to the crotch. If your bust height is 65cm or above, the tall size should suit you better.
In this section, we share with you our size advices. We try on each of our products in our premises to give you the best advice and help you choose the right size. If you need more information, do not hesitate to write to us at email@example.com or to make an appointment with our product expert, Priscilla, for a video call.
An advice is written on each product sheet of our eshop. In order to take care of your lingerie, homewear and swimwear and to ensure their longevity, here are a few tips:
If you chose a standard packaging when ordering, you will receive a colorful pouch made of fabric into your parcel. This pouch differs from our laundry net and should not be put in your washing machine with your other products. If you want to wash your pouch and take care of it, we invite your to wash it separately from your other clothing because of its color.
If you want to use a laundry net, we recommend that you choose this small laundry net to protect your lingerie in your washing machine.
Promotion codes are not available yet on our international eshop. Please contact our customer service if you have unused discount coupons or gift cards you would like to benefit from.
We accept all major debit and credit cards such as Visa, MasterCard, American Express and other payments methods such as PayPal.
During the checkout process, the supported payment methods are displayed on screen.
Your bank account will be debited as soon as your order is validated on our eshop.
The banking transactions carried out on our eshop are fully secured.
We invite you to try other means of payment. Don't hesitate to write to us at firstname.lastname@example.org if the problem persists.
Promotional codes are not available yet except for Metropolitan France.
We expect soft prices several times a year. Don't hesitate to subscribe to our newsletter and to follow us on our social media to be informed of our dates.
We now ship internationally. When arriving our eshop, please select your shipping country. Here are the shipping costs per area:
Delivery in France:
Standard (Colissimo) | 3,00€ and Free from 100€
Orders made on Wednesdays, Thursdays and Fridays before 11:00am will be shipped that day.
Click-and-collect in our stores | Free
Deliveries on Wednesdays and Fridays
Delivery outside France:
Express | 12€ and 8€ from 150€ purchase
Standard | 6€ and 4€ from 100€ purchase and Free from 150€ purchase
Pick-up location | 4€ and Free from 100€ purchase
Express | 12€
Standard | 8€ and Free from 150€ purchase
Pick-up location | 5€ and Free from 100€ purchase
Express | 12 CHF
Standard | 5 CHF and Free from 150 CHF purchase
Express | £12 and Free from £150 purchase
Standard | £6 and Free from £100 purchase
Express | $10 and Free from $200 purchase
THE REST OF THE WORLD (including French overseas departments and territories)
Express | 12€ and Free from 175€ purchase
More information here.
Once your order has been validated, you will receive a confirmation email. Do not hesitate to check your junk mail. Your order is then prepared within 24 to 48 hours in normal period (business days). Please note that during the period of launching collections or sales, this preparation time can be extended: count 3 to 4 days before shipping.
In metropolitan France, once your order is prepared by our logistician and taken care of by the carrier Colissimo, count 4 to 5 business days to be delivered.
You can follow the delivery of your order with the tracking number communicated in your Ysé account, in the My orders section. If you have any questions, we are available by mail at email@example.com.
More information here for international shipping.
For international shipping, outside France, customs fees are may apply, this information will be indicated in the checkout when you order.
In case of absence, the deliveryman will leave your package in your mailbox or will leave a delivery notice for you to pick it up in the following days at your post office or pick-up point. Once the package is dropped off, you will be notified by e-mail or sms. It will be available up to 10 days on site.
Don't worry, we invite you to contact us with your order reference at firstname.lastname@example.org. Together we will find suitable solutions.
Your package is returned to us, it will automatically be refunded to the bank account used for the purchase and put back in stock. If you wish to have it returned to you, we invite you to place your order again.
Any item returned incomplete (product label, shoulder strap, removable foam, protective tab, fasteners, buttons), damaged, washed or stained will not be accepted. Thus, the refund or credit note will not be made. For swimsuits, the protective strip located at the crotch will have to be present and will be changed before any restocking.
You have a period of 15 calendar days after receipt of your order to make a return.
Please generate a return request here or from your account under "My orders".
Be sure to keep the tracking number so that you can follow its routing to our premises. Upon receipt of your return, we will process your refund within 10 to 15 business days and send you a confirmation email.
You can return an online order in one of our French stores. The refund will only be made on the card used for payment. The returned item must meet the return conditions detailed above. Otherwise, your return may be refused.
Returns for in-store purchases can only be made in store. Therefore, it is not possible to return your store purchase by post. The refund will only be made on the card used for payment. The returned item must meet the return conditions detailed above. Otherwise, your return may be refused.
Exchanges are not possible. For a new size, another design or color, please make a new order online or go visit one of our stores to buy the item you want.
Your return package will be processed within 10 to 15 business days after receipt*. The amount will be refunded to the bank account of the card used to pay for the order. The processing of your return will be confirmed by e-mail. The processing of your return will be confirmed by e-mail. From this confirmation message, the refund will be effective within 5 to 10 business days.
For the full return of an order, shipping costs will be refunded only metropolitan France.
The amount refunded is the amount of the products returned with a label and in perfect condition.
If you have received a discount code when you placed your order, it will not be credited after your return.
If after 3 weeks, your return has still not been processed by our team, please write to us at email@example.com.
*These delays may be extended during sales, collection launches or busy periods.
We are absolutely sorry for this situation. Please know that we do our utmost every day to offer you products of impeccable quality, nevertheless it can happen that a piece presents a defect or a fragility and that we missed it. We invite you to contact us at firstname.lastname@example.org and send us photos. We will be able to offer you the most suitable solution.
As long as we have not received it, your return package is your responsibility.
In case of loss or any other problem that may occur during the delivery of your return package, we invite you to contact the carrier you have used for this shipment. Do not hesitate to inform us at email@example.com. We will not be able to confirm the return of your items until your package has reached us. We recommend that you keep the proof of deposit of your package for the time of processing.
Once the return request has been generated, you can no longer remove or add items directly on your online request. If you wish to modify it, we invite you to notify it on the delivery note to be slipped into the parcel and not to put in the parcel the item(s) you wish to keep.
If you no longer wish to make a return, we invite you to indicate it to us by email at firstname.lastname@example.org so that we can cancel your return request.
Your request for return can be denied in two cases :
- if the deadline for return is exceeded. In this case, we reserve the right to replace your refund request by creating a coupon for the amount of the returned items.
- if your item does not correspond to the return conditions detailed earlier on this page.
Each product is examined upon receipt. If your article has a defect, we are sincerely sorry and we invite you to indicate it to us at email@example.com.