My Ysé account
Click on "My Account" on the top right corner of the homepage of our eshop then click on "Create an account" under "New client".
Fill in all the necessary information to create your account. If despite this information, you encounter any difficulties, we invite you to contact us by e-mail: email@example.com.
Don't panic, you can reset your password by clicking on "I forgot my password" then enter your email address to receive a reset email. Don't forget to check your spam if you haven't received any email or write to us at firstname.lastname@example.org indicating your first and last name and/or the e-mail address used to log in.
By subscribing to our newsletter, you will be notified of our new products, restocking of some articles and of our offers throughout the year. To unsubscribe, we invite you to click on the link available at the end of the newsletter.
After validating your order, you will receive a confirmation email and the invoice for your order. Don't hesitate to check your spam. We are also available at email@example.com.
Once your order is validated, it is not possible to add or delete items or to modify an item by another.
If your order has not yet been taken into account by our logistician and you wish to modify the size/color of an item or your delivery address, contact us as soon as possible at firstname.lastname@example.org indicating the reference of your order and the modifications to be made. If unfortunately the modification is not possible, we invite you to return the article and we will invite you to place a new order. The cancellation of an order implies the immediate refund of the total amount of the order.
Our approach is to produce as precisely as possible so as not to create overproduction and to offer you small series.
For each collection, we plan to restock a few products. To be informed, we invite you to subscribe to our newsletter and follow us on Instagram. Also, we put back online customer returns every week. We advise you to subscribe to the availability alert.
The latest pieces from our old collections will make their comebacks at sweet prices 4 times a year during our clearance sales. Once a season, we highlight the items you liked the most and for which there are a few sizes left. Subscribe to our newsletter to be informed of the dates of our clearance sales!
Since we started Ysé everything we've done has been designed to make things better. And this quest would have been meaningless if we didn't also want to do things better. As soon as we could, we replaced our parcels with a new recyclable cardboard box made from sustainably managed forests (FSC).
1. A parcel that only contains the essentials
To go further, we choose to send you only the essentials: your products carefully wrapped in tissue paper (which is necessary for products you wear next to your skin), your delivery note and that is it! Indeed, we decided to stop producing the lingerie pouch as this item was not necessary.
2. A bath pouch in option
You can add a swimwear pouch to your swimwear order for 2€ (free from 150€ purchase). This pouch in organic cotton and recycled polyester lining is specially designed to carry your wet swimsuit, thanks to its water-repellent treatment.
Book in store
Step 1 : Have a crush on our eshop.
Step 2 : Select your size and click on Book in store on the product page. We'll ask you your email, name, surname and phone number to warn about your reservation.
Step 3 : Wait for the email confirming your reservation in store, the next opening day.
Step 4 : Go in store under 48 hours, after checking the opening days and hours on the page Our adresses.
Step 5 : Pay in store by credit card, in cash or with a gift card.
With the e-reservation, you can book one product at once, in a specific size and for a specific store.
If you want to book more products, you will have to repeat the process by filling in the reservation form, accessible from the product page.
The e-reservation service is completely free and does not involve any payment online. It allows you to book a product in store to come and discover it on site. If you are happy with the product, you can decide to directly pay for it in store by credit card, in cash or with a gift card.
A product can appear in stock in one of our stores with its e-reservation being unavailable. It is because the quota of e-reservation has been reached for this store. We are very sorry and invite you to renew your e-reservation request later on or to order the item you want directly on our eshop by choosing the click-and-collect service.
We invite you to directly call the store for which you made the product reservation in order to ask for its cancellation. Our contact details are available here.
You can return your order made with e-reservation in store. You will be able to get a refund or exchange your(s) product(s).
Little piece of advice: Don't hesitate to book online the product that you want in exchange before visiting the store.
Step 1 : Add your online crushes to your cart.
Step 2 : Choose the nearest store at the delivery stage.
Step 3 : Pay online.
Step 3 : Wait for the order delivery in store. We will send you an email to let you know.
Step 4 : Go in store, after checking the opening days and hours.
Click-and-collect orders will usually be delivered in our stores on Wednesdays and Fridays. Please wait for the confirmation email before going to the store to pick up your order. And do not forget to check the opening hours and days of the store.
Once, your order is arrived in store, you have 7 business days to come and get it. Don't forget to check our opening days and hours beforehand. If you do not collect your order, we will automatically refund your purchase.
Unfortunately, if you cannot select the store of your choice, it means our click-and-collect service is momentarily unavailable. This store cannot welcome more click-and-collect orders for now. We invite you to choose another store near you or home delivery. You can also check if you can book your crush (see our section called "Book in store - How does it work?")
Delivery and Tracking of orders
We now ship internationally. When arriving our eshop, please select your shipping country. Here are the shipping costs per area:
Pick-up location (Chrono pick up 3 to 4 open days) | 3€ and Free from 120€ purchase.
Standard (Colissimo 3 to 4 open days) | 6€ and Free from 200€ purchase.
Click-and-collect in our stores (3 to 4 open days) | Free.
Express delivery (Chronopost 24h - 48h) | 9,50€.
Delivery times do not take into account the 24-hour order preparation time by the warehouse. During peak periods, orders can exceptionally be processed within 48 hours by the warehouse.
OUTSITE METROPOLITAN FRANCE
Standard | 6€ and Free from 150€ purchase
Express | 12€
Pick-up location | 4€ and Free from 150€ purchase
Standard | 8€ and Free from 200€ purchase
Express | 5€ and Free from 150€ purchase
Pick-up location | 4,90€ and Free from 150€ purchase
Express | 12€ and Free from 150€ purchase
Standard | 8€ and Free from 150€ purchase
Pick-up location | 5€ and Free from 100€ purchase
Standard | 6 CHF and Free from 200 CHF purchase
Express | 12 CHF and Free from 250 CHF purchase
Standard | £6 and Free from £150 purchase
Express | £12 and Free from £250 purchase
Express | $15 and Free from $200 purchase
THE REST OF THE WORLD (including French overseas departments and territories)
Express | 12€ and Free from 175€ purchase
More information here.
If you live within a 6 km radius of an Ysé store, you can choose to have a Stuart courier deliver you on D-Day or within the next 48 hours by choosing your delivery slot (depending on the opening hours of nearest store to you).
To benefit from this service, click on "Delivery by courier" in the menu of our e-shop, fill in your address, and if you are eligible, compose your basket like a classic order. Delivery slots will be offered in the purchase tunnel (the last available slot will be 1h30 before the shop closes). This service is offered at a cost of 12€.
With the launch of our new eshop and the development of worldwide shipping this year, we wanted to provide you a quality service, both in France and abroad. Indeed, we chose to offer you:
- A shopping experience in your local currency
- A more comprehensive payment service (Visa, Paypal, Master Card, American Express, Diner Club International, Bancontact...)
- A faster delivery service with more carriers’ options
- Transparency on taxes mentioned on your bill, in particular on import duties, VAT, tax identification number, directly calculated according to your country.
To ensure our level of services and to offer you the smoothest and best purchase experience, we partnered with a provider that has a detailed knowledge of your country.
In complete transparency, this intermediary which ensures the delivery as well as our will to offer high-quality products made with great awareness (precious European fabrics, a close production circuit) required an adjustment of our prices internationally.
Once your order has been validated, you will receive a confirmation email. Do not hesitate to check your junk mail. Your order is then prepared within 24 to 48 hours in normal period (business days). Please note that during the period of launching collections or sales, this preparation time can be extended: count 3 to 4 days before shipping.
In metropolitan France, once your order is prepared by our logistician and taken care of by the carrier Colissimo, count 4 to 5 business days to be delivered.
You can follow the delivery of your order with the tracking number communicated in your Ysé account, in the My orders section. If you have any questions, we are available by mail at email@example.com.
More information here for international shipping.
For international shipping, outside France, customs fees are may apply, this information will be indicated in the checkout when you order.
You can track your order here. If you have any questions, do not hesitate to write to us at firstname.lastname@example.org.
If you are unavailable to collect your order, the delivery person will leave your package in your mailbox or will leave a delivery notice for you to pick it up in the following days at your post office or pick-up point. Once the package is dropped off, you will be notified by e-mail or sms. It will be available up to 10 days on site.
Don't worry, we invite you to contact us with your order reference at email@example.com. Together we will find suitable solutions.
Your package is returned to us, it will automatically be refunded to the bank account used for the purchase and put back in stock. If you wish to have it returned to you, we invite you to place your order again.
We accept all major debit and credit cards such as Visa, MasterCard, American Express and other payments methods such as PayPal.
During the checkout process, the supported payment methods are displayed on screen.
Your bank account will be debited as soon as your order is validated on our eshop.
The banking transactions carried out on our eshop are fully secured.
We invite you to try other means of payment. Don't hesitate to write to us at firstname.lastname@example.org if the problem persists.
We have always chosen not to over-produce and to offer you a fair price. But, in all transparency, we are sometimes a little too optimistic about quantities. So a few times a year we propose sales at reasonable prices. Don't hesitate to subscribe to our newsletter to be informed in advance of these exceptional days.
Please note that promotion codes are not available yet on our international eshop. Please contact our customer service if you have unused discount coupons or gift cards you would like to benefit from.
Returns and Refunds
Any item returned incomplete (product label, shoulder strap, removable foam, fasteners, buttons), damaged, washed or stained will not be accepted. Thus, the refund or credit note will not be made.
Please generate a return request here or from your account under "My orders".
Be sure to keep the tracking number so that you can follow its routing to our premises. Otherwise you can send us a letter of withdrawal containing the returned product as well as the number of your order to the address:
Entrepôt Lingerie Ysé
ZAC Paris Oise
Bat D - Av de Madrid
60126 Longueil Ste Marie, France
A return label allows you to return your order free of charge if it was placed for delivery in metropolitan France. Don't forget to include the delivery note in your package. The absence of this delivery note may lead to a delay in processing.
Upon receipt of your return, we will process your refund within 10 to 15 business days and send you a confirmation email.
Beyond Europe, you can download a paid return label at a negotiated price, the amount of which will be deducted from the amount of your refund.
You have a period of 15 calendar days after receipt of your order to make a return.
Please generate a return request here or from your account under "My orders".
Be sure to keep the tracking number so that you can follow its routing to our premises. Upon receipt of your return, we will process your refund within 10 to 15 working days and we will send you a confirmation e-mail.
Returns are free for all European countries except Great Britain and Switzerland. Beyond Europe, you can download a paid return label at a negotiated price, the amount of which will be deducted from the amount of your refund.
You can return an online order in one of our French stores (except for Le Bon Marché point of sale). The refund will only be made on the card used for payment. The returned item must meet the return conditions detailed above. Otherwise, your return may be refused.
Returns for in-store purchases can only be made in store. Therefore, it is not possible to return your store purchase by post. The refund will only be made on the card used for payment. The returned item must meet the return conditions detailed above. Otherwise, your return may be refused.
We do not offer exchanges. We invite you to return the item that did not fit by following the usual procedure to get a refund.
Then we invite you to reorder on our e-shop or go to the store for the new purchase of the desired size, model or color.
For Metropolitan France, as part of a new order on our e-shop of the same item in a different size from your initial order, we offer you the shipping costs. To do this, please contact customer service at the email address email@example.com with the number of your new order. Shipping costs will be refunded to you once the order has been shipped.
Your return package will be processed within 10 to 15 business days after receipt*. The amount will be refunded to the bank account of the card used to pay for the order. The processing of your return will be confirmed by e-mail. The processing of your return will be confirmed by e-mail. From this confirmation message, the refund will be effective within 5 to 10 business days.
For the full return of an order, shipping costs will be refunded only metropolitan France.
The amount refunded is the amount of the products returned with a label and in perfect condition.
If you have received a discount code when you placed your order, it will not be credited after your return.
If after 3 weeks, your return has still not been processed by our team, please write to us at firstname.lastname@example.org.
*These delays may be extended during sales, collection launches or busy periods.
We are absolutely sorry for this situation. Please know that we do our utmost every day to offer you products of impeccable quality, nevertheless it can happen that a piece presents a defect or a fragility and that we missed it. We invite you to contact us at email@example.com and send us photos. We will be able to offer you the most suitable solution.
As long as we have not received it, your return package is your responsibility.
In case of loss or any other problem that may occur during the delivery of your return package, we invite you to contact the carrier you have used for this shipment. Do not hesitate to inform us at firstname.lastname@example.org. We will not be able to confirm the return of your items until your package has reached us. We recommend that you keep the proof of deposit of your package for the time of processing.
Once the return request has been generated, you can no longer remove or add items directly on your online request. If you wish to modify it, we invite you to notify it on the delivery note to be slipped into the parcel and not to put in the parcel the item(s) you wish to keep.
If you no longer wish to make a return, we invite you to indicate it to us by email at email@example.com so that we can cancel your return request.
Your request for return can be denied in two cases :
- if the deadline for return is exceeded. In this case, we reserve the right to replace your refund request by creating a coupon for the amount of the returned items.
- if your item does not correspond to the return conditions detailed earlier on this page.
Each product is examined upon receipt. If your article has a defect, we are sincerely sorry and we invite you to indicate it to us at firstname.lastname@example.org.
Need some advice?
Our products follow the French sizing. You can complete our Size guide, available on our product pages or catalogue pages, to discover your size for our products. If you want more advice, please make an appointment with Priscilla for a video call or contact us by email at email@example.com.
For our one piece swimsuits, we have two sizes: The regular size (with an "S" or no "S". eg : 36S or 36) and the tall size (with a T. eg : 36T). The regular size will suit any person with a bust height under 65cm and the tall size will suit anyone with a bust height of 65cm or above.
To measure your bust height, it is very simple: you need to use a tape measure and measure from the hollow of your collarbone (under your neck) to the crotch. If your bust height is 65cm or above, the tall size should suit you better.
In this section, we share with you our size advices. We try on each of our products in our premises to give you the best advice and help you choose the right size. If you need more information, do not hesitate to write to us at firstname.lastname@example.org or to make an appointment with our product expert, Priscilla, for a video call.
An advice is written on each product sheet of our eshop. In order to take care of your lingerie, homewear and swimwear and to ensure their longevity, here are a few tips:
- In case your item has been in contact with greasy substances, cosmetics, or perfumes that have caused stains, we advise you to rub the fabric with colourless Marseille soap.
- We recommend that you put your item in its laundry net before washing. And use a mild detergent for a delicate machine at 30° with the lowest spin.