Delivery and Return information
Delivery in metropolitan France
Click-and-collect in our stores (3 to 4 open days) | Free
Pick-up location (Chrono pick up 3 to 4 open days) | 3€ and Free from 120€ purchase.
Standard (Colissimo 3 to 4 open days) | 6€ and Free from 200€ purchase.
Express (Chronopost 24-48 hours) | 9,50€
Delivery times do not take into account the 24-hour order preparation time by the warehouse. During peak periods, orders can exceptionally be processed within 48 hours by the warehouse.
Delivery outside France
- EU COUNTRIES
Express | 12€
Standard | 8€ and Free from 200€ purchase
Pick-up location | 5€ and Free from 150€ purchase - SWITZERLAND
Express | 12 CHF and Free from 250 CHF purchase
Standard | 6 CHF and Free from 200 CHF purchase - UK
Express | £12
Standard | £8 and Free from £200 purchase - USA
Express | $15 and Free from $200 purchase - THE REST OF THE WORLD (including French overseas departments and territories)
Express | 15€ and Free from 200€ purchase
Outside metropolitan France, customs and import tariffs can be added on delivery. This information will be indicated in the checkout.
HOW TO TRACK MY ORDER?
To track the delivery status of your order, go to your My Account/My Orders area. Click on the tracking number for the order concerned.
If the tracking number is missing, you can contact us at bonjour@yse-paris.com.
However, orders for our Stores will not be tracked: you will receive an email once your order is ready for collection.
* Please note that during sales season, the time taken to prepare and dispatch your order may be slightly longer.
Return policy
You have a period of 15 calendar days after receipt of your order to make a return.
Returns are free for all European countries except Great Britain and Switzerland. Beyond Europe, you can download a paid return label at a negotiated price, the amount of which will be deducted from the amount of your refund.
How does it work?
- Go to your Account / My ordres
- Click on "Generate a return" and follow the steps
- Insert the delivery note in your parcel (failure to do so may result in a delay in processing).
- Stick the return label sent by e-mail on your parcel and drop it off at the post office or relay point of your choice.
- The refund will be made within 10 to 15 working days after the parcel has been dropped off at a relay point and we will send you a confirmation e-mail.
Here are the different options to return your order:
For EU countries only:
- Standard return: You choose the carrier and pay for return costs.
- Prepaid drop off: via Chronopost pick-up point. Free for Belgium, Germany, Luxembourg, Spain and the Netherlands.
- Economy prepaid return: A prepaid label to download and stick directly on your parcel. Free for the rest of Europe with the exception of Switzerland and the United Kingdom (which are not part of the European Union).
For the rest of the world:
- Express prepaid return: You pay a fixed amount of 15€. (This is the only option for countries outside the EU)
Only items in perfect conditions will be accepted (with the initial elements: product label, shoulder strap, removable foam, fasteners, buttons). We do not make any exchanges but only refunds.
Upon receipt of your return, we will process it within 10 to 15 business days and send you a confirmation email.
SALE RETURNS (FRANCE ONLY)
To help us maintain our fairly prices, we have introduced a €3 contribution for postal returns that include 100% sale items. This means that if your return only contains discounted products, €3 will be deducted from your refund or credit note.
If you return your sale items in one of our stores (excluding Bon Marché and Galeries Layettes), it will be free.