Delivery and Return information
Delivery in metropolitan France
Click-and-collect in our stores (3 to 4 open days) | Free
Pick-up location (Chrono pick up 3 to 4 open days) | 3€ and Free from 120€ purchase.
Standard (Colissimo 3 to 4 open days) | 6€ and Free from 200€ purchase.
Express (Chronopost 24-48 hours) | 9,50€
Delivery by courrier (D-day) | 12€
Delivery times do not take into account the 24-hour order preparation time by the warehouse. During peak periods, orders can exceptionally be processed within 48 hours by the warehouse.
Delivery outside France
Express | 12€
Standard | 6€ and Free from 150€ purchase
Pick-up location | 4€ and Free from 150€ purchase
- EU COUNTRIES
Express | 12€
Standard | 8€ and Free from 150€ purchase
Pick-up location | 5€ and Free from 100€ purchase
Express | 12 CHF and Free from 250 CHF purchase
Standard | 6 CHF and Free from 200 CHF purchase
Express | £12 and Free from £250 purchase
Standard | £6 and Free from £150 purchase
Express | $15 and Free from $200 purchase
- THE REST OF THE WORLD (including French overseas departments and territories)
Express | 12€ and Free from 175€ purchase
Outside metropolitan France, customs and import tariffs can be added on delivery. This information will be indicated in the checkout.
For the holiday season, returns are extended until January 10. Usually, you have a period of 15 calendar days after receipt of your order to make a return.
Please generate a return request here or from your account under "My orders". Be sure to keep the tracking number so that you can follow its routing to our premises.
Here are the different options to return your order:
For EU countries only:
- Standard return: You choose the carrier and pay for return costs.
- Prepaid drop off: Free via Chronopost pick-up point.
- Economy prepaid return: Free.
For the rest of the world:
- Express prepaid return: You pay a fixed amount of 14,98€. (This is the only option for countries outside the EU)
Embroidered items that are part of the customization offer cannot be returned and refunded.
Only items in perfect conditions will be accepted (with the initial elements: product label, shoulder strap, removable foam, fasteners, buttons). We do not make any exchanges but only refunds.
Upon receipt of your return, we will process it within 10 to 15 business days and send you a confirmation email.