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Outside metropolitan France, customs and import tariffs can be added on delivery. This information will be indicated in the checkout.
You have a period of 15 calendar days after receipt of your order to make a return. Please generate a return request here or from your account under "My orders". Be sure to keep the tracking number so that you can follow its routing to our premises.
Here are the different options to return your order:
- Standard return: You choose the carrier and pay for return costs.
- Prepaid drop off: Free via Chronopost pick-up point.
- Economy prepaid return: Free.
- Express prepaid return: You pay a fixed amount of 14,98€. (This is the only option for countries outside the EU)
Only items in perfect conditions will be accepted (with the initial elements: product label, shoulder strap, removable foam, protective tab, fasteners, buttons). We do not make any exchanges but only refunds.
Upon receipt of your return, we will process it within 10 to 15 business days and send you a confirmation email.