GENERAL TERMS AND CONDITIONS

Preamble :

L'Impertinente (Ysé's trade name) is the seller of the products and services on the site.

The trading web site www.yse-paris.com (hereinafter "the Site") is an electronic commerce site accessible via the Internet network, open to all users of that network.

It is operated by L'Impertinente, (hereinafter referred to as L'Impertinente), a French limited company (SAS) with a capital of 14,180 euros, having its head office at 19 rue Bergère, 75009 Paris and entered in the Paris Trade and Companies Register under the number 534 376 041, intra-community VAT number FR17 534 376 041.

The manager of the company is Mrs. Clara Blocman.

The Site allows L'Impertinente to offer its products (hereinafter "the Products") for sale in France and abroad.

The Site is for individuals only and may not be used by professionals.

These General Terms and Conditions (hereinafter "T&Cs") govern the use of the Site and the services (hereinafter "the Services") which may be offered there, as well as any purchase made on the Site.

Any use of the Site implies the Customer's full acceptance of these T&Cs.

This acceptance is necessarily full and entire, any acceptance subject to reservation is considered null and void.

In the event of modification of these T&Cs, the applicable T&Cs are those in force on the date of use of the Services or of the order.

These T&Cs are available in French.

For any further information, customers can contact Customer Service at: bonjour@yse-paris.com.

Para. 1: The Products

The essential characteristics of the Products are presented on the Site in each of the Product sheets.

However the Customer is herewith informed that the images, photos and colours of the items for sale may not correspond to the actual colours due to effects caused by the Internet browser on the screen used.

The Products for sale on the Site are available within the limits of available stocks.

If one or more items ordered are no longer available, the Customer will be informed by e-mail as soon as possible.

The Customer may then cancel their order for the item or items concerned and be reimbursed, if applicable, the sums already paid, by credit to the bank account corresponding to the bank card used for payment at the latest within 30 days.

Para. 2: The Prices

The prices of the Products sold on the Site are indicated by article and reference and are listed in euros.

The prices of the Products are those indicated on the Site regardless of the place of delivery and are understood to include all French taxes, excluding delivery costs, which are the responsibility of the Customer (see Para 8 for more information on delivery costs). Any additional local taxes are the responsibility of the Customer.

It is specified that customs duties and taxes due upon delivery in certain countries to which the Products may be delivered are not included in the prices and are the responsibility of L'Impertinente (see Para. 9 for more information on customs duties when returning one or more products).

Any change in the applicable statutory VAT rate will automatically be reflected in the prices of the items, as soon as it comes into force.

The applicable prices are the prices displayed on the Site at the time of the order.

Para. 3: Registration

When ordering, the Customer is asked to create an account allowing them to see their pre-entered data and to benefit from promotional offers.

The Customer must therefore complete a personal information form with total honesty and is obliged to update this information whenever necessary.

The Customer must also choose an e-mail address and a password which will be requested each time they wish to access their account.

The Customer's personal information is thus protected by a password so that only the Customer has access to it.

L'Impertinente recommends that the Customer does not disclose their password to anyone.

The Customer must also disconnect from their profile and close their browser window at the end of each session on the site. In this way the Customer will prevent other users having access to their personal information.

The Customer is personally responsible for maintaining the confidentiality of their password. The Customer alone bears the consequences of any fraudulent use of their password.

Para. 4: Orders - Stages of the sale

1- The Customer enters the address: www.yse-paris.com

2- The Customer places items in their basket.

3- The Customer completes the account creation form.

4- On the order summary, the Customer checks the elements of their order and identifies and corrects any errors made during its entry.

5- The Customer checks and expressly accepts Ysé's General Terms & Conditions.

6- The Customer validates the order, the total price and the tax-inclusive price, by clicking on "Pay for my order".

7- The Customer receives an electronic acknowledgment of receipt listing the elements of their order. The order will only be confirmed only after acceptance of payment by the Customer's bank and receipt of the order total by L'Impertinente.

8- The Customer receives electronic confirmation of their order.

9- The Customer receives their parcel at the delivery address they indicated when ordering.

The order summary will also be accessible on the Site in "My account", under "My orders".

Any order will only be validated after acceptance of payment. Once payment is accepted, an email confirmation of the order is sent by L'Impertinente to the Customer, to the email address indicated by the latter.

The Customer accepts that the invoice is considered as proof of the contractual relationship between the parties. The Customer will have the option of printing the invoice sent with the order confirmation.

Para. 5: Retention of title

The Products remain the property of L'Impertinente until full payment has been received for each order.

Para. 6: Payment terms

Full payment should be made when ordering but the Customer can also choose to pay in several instalments.

If the Customer chooses to pay in 2 or 3 instalments from 200€ purchase with ALMA (only for France), the Customer accepts the general terms and conditions of ALMA.

The Customer will pay for their order by credit card (Visa, Mastercard, American Express, Bancontact or Paypal). Bank transactions carried out on our eshop are handled by our partner Mollie which has very secure systems. The transactions in our stores are ensured by our partner Adyen.

The www.yse-paris.com°Site also has a security system that protects as effectively as possible all sensitive data related to the means of payment used on the Site.

In accordance with the provisions of Article L 132-2 of the Monetary and Financial Code, the commitment to pay involving the use of a payment card is irrevocable.

Any order placed on the Site implies the Customer's guarantee that they have the necessary authorizations to use the means of payment made available on the Site.

L'Impertinente reserves the right to suspend or cancel any order if it encounters difficulties in collecting payment.

The Customer may choose to save their payment details in order to facilitate future purchases. This information will be kept securely by L'Impertinente and will not be disclosed under any circumstances.

Discount coupons and gift cards are not available yet for our international website. If you still have unused promotion codes you would like to benefit from, please contact our customer service.

Para. 7: Anti-fraud

The Service Provider reserves the right to cancel or refuse any Order from a Customer with whom there is an existing dispute in relation to the payment of a previous order.

Any resale of products purchased on the Site is strictly prohibited.

In addition, to fight against fraud, L'Impertinente has implemented a system that creates exclusion lists, which may lead it to:

(I) ask you for certain documents in order to secure the transaction, once payment has been°made, if any information concerning your order triggers the automatic alarm.

(II) block any order from a Customer account that has previously been the source of fraud.

Para. 8: Delivery

We undertake to prepare any order placed on the Site in 24 to 96 hours (excluding weekends and holidays) and in a maximum of 10 working days during periods of high activity (Christmas, sales, etc.).

When entering their order, the Customer must choose among the delivery methods offered on the e-shop:

Colissimo or Chronopost for delivery in metropolitan France.
Global-e carriers for the EU countries and the rest of the world.

Delivery is automatically free of charge when the order cost exceeds the specified amount for the following areas:

Metropolitan France : Standard | €6 and Free from €200 purchase
EU countries | From €150
UK : Standard | From £100 - Express | From £150
Switzerland | From 200 CHF
USA | From $200
The rest of the world (including French overseas departments and territories) | From €175
More information here

In the event of an error in the wording of the Customer's contact details, L'Impertinente cannot be held responsible if it is impossible to delivery the item(s) ordered.

In case of absence, the delivery person will leave the package in the Customer's letterbox or leave an advice of passage note so that the Customer can pick it up in the following days at a post office or pick-up point, with an ID. Once the package has been deposited, the Customer will be notified by email or text message. It will be available for up to 10 days.

After this period, the package will be returned to L'Impertinente. Customer Service will then contact the Customer for a possible re-delivery, the costs of which are borne by the Customer, or if there is no respnse from the Customer the order will be refunded.

When a package leaves L'Impertinente's warehouses to be forwarded to the address indicated by the Customer when ordering, the latter will receive an electronic message from the Site confirming despatch and indicating the tracking number of their package.

The Customer can follow the progress of their order in their secure personal space "My account", accessible on the Site, or by using their parcel tracking number on the Internet sites made available by La Poste, Colissimo and Chronopost:

http://www.csuivi.courrier.laposte.fr for delivery by "Lettre Suivie"
https://www.coliposte.net for Colissimo delivery
https://www.chronopost.fr/fr/suivi-colis for Chronopost delivery

Delivery is deemed to have been made as soon as the Product is made available to the Customer by the carrier, as evidenced by the delivery tracking on the websites of the carriers mentioned above.

If 7 working days after the shipment of the package, the Customer has no news of their order, they should contact the post office closest to the place of delivery.

If neither the post office nor the delivery tracking system offered on the websites of our carriers mentioned above claim to have trace of this package, the Customer must then contact L'Impertinente through Customer Service, who will open an investigation with the appropriate services.

The deadlines for a final response from our carriers vary from one to three weeks from the time the file is taken into account by L'Impertinente's services.

The Customer may, at this stage, cancel their order via Customer Service due to the delay suffered and request a refund. The package, if found, will be sent to L'Impertinente.

Conversely, if the Customer wishes to continue their order and receive their product despite the delay:

If the package is found, it will be sent to the customer: the delivery procedure will follow its form usual (deposit of the package or a delivery notice, etc.).
If the package is declared lost (the definitive answer is most commonly given after three weeks), L'Impertinente will inform the customer of this fact and immediately reimburse them for the package (product and shipping & handling charges).

The following are considered as force majeure releasing L'Impertinente from its obligation to deliver: war, riot, fire, flood, strikes, accidents, the impossibility of being supplied.

In any case, the delivery of our Products on time can only take place if the Customer is up to date with their obligations.

It is the Customer's responsibility to check the shipments on arrival and to make any reservations and complaints that appear justified, or even to refuse the package, if it is likely to have been opened or if it bears clear traces of damage.

Said reservations and complaints must be sent to La Poste by registered letter with acknowledgment of receipt.

Para. 9: Returns

You are reminded that the legal withdrawal period in accordance with the consumer code is 14 clear days, without having to justify reasons or pay penalties. This period starts from the time of receipt of the Products or from the acceptance of the offer for the Services.

Without prejudice to the right of withdrawal given by the Consumer Code, we also offer any dissatisfied Customer a period of 15 days from the date of receipt of the order to return it and obtain a refund of their products, corresponding to the sums already paid. The returns form is available in your online account, section "My orders", "Generate a return".

For any question, please write to: bonjour@yse-paris.com.

Conditions of return
Any item returned incomplete (product label, shoulder strap, removable padding, protective strip, ties, buttons), damaged, broken, washed or stained will not be accepted. And therefore cannot be reimbursed.
For swimwear, the protective strip on the crotch must be present and will be changed before the item is returned to stock.

Making a return from metropolitan France
The Customer has a period of 15 calendar days after receipt of their order to make a return. A return label allows them to return their order free of charge if it was delivered in France. They must not forget to include the delivery note in their package. The lack of this delivery note may lead to a delay in processing.
Upon receipt of the returned Product, L'Impertinente will process it within 3 to 15 working days and a confirmation e-mail will be sent to the Customer.

Return from a EU country
The Customer has a period of 15 calendar days after receipt of their order to make a return. Depending on the chosen return option, it will be free or at the expense of the Customer. The Customer must ensure they keep the tracking number in order to follow the return of the Product to L'Impertinente's premises. Upon receipt of the returned Product, L'Impertinente will process it within 3 to 15 working days and a confirmation e-mail will be sent to the Customer.

Return from a non-EU country
The Customer has a period of 15 calendar days after receipt of their order to make a return. There is only one return option which costs a fixed amount of 14,98€ for all non-EU countries, that will be deducted from the refund amount. The Customer must ensure they keep the tracking number in order to follow the return of the Product to L'Impertinente's premises. Upon receipt of the returned Product, L'Impertinente will process it within 3 to 15 working days and a confirmation e-mail will be sent to the Customer.

Returning an e-shop purchase in store
A purchase made in the e-shop can be returned by post or in one of the Ysé stores. The refund will only be made on the card used for payment. The returned item must meet the return conditions detailed above. If it does not, the return may be not be accepted.

Returning a Store bought item to the e-shop/warehouse
An in-store purchase can only be returned in-store. Thus, it is not possible to return an in-store purchase by post. The refund will only be made on the card used for payment. The returned item must meet the return conditions detailed above. If it does not, the return may be not be accepted.

Exchange
L'Impertinente does not make exchanges for any purchase on the e-shop. The Customer is invited to return their product and then make a new order. The Client may make exchanges in-store depending on stock available. All they have to do is go to the store and return the item that meets the return conditions detailed above.

Refund time frame
The Customer's return package will be processed within 3 to 15 working days after receipt*. The amount will be refunded to the card used to pay for the order. The processing of the return package will be confirmed to the Customer by email. Once this message has been sent, the refund will be effected within 5 to 10 working days.
If the entire order has been returned, the shipping costs will be refunded to the Customer if the Customer ordered in metropolitan France.
The refunded amount will correspond to the costs of products returned with their label and in perfect condition.
If the Customer has benefited from a reduction code when ordering, it will not be recredited when it is returned.
If after 3 weeks, the Customer's return has still not been processed by L'Impertinente, the Customer should contact: bonjour@yse-paris.com.

* these timescales may be extended during sales, when a collection is launched or during peak periods.

If the item has a defect
It may happen that an item is damaged or has a defect that L'Impertinente failed to see. The Customer is invited to send photos of the damage/defect to L'Impertinente°at: bonjour@yse-paris.com. They will then be offered the most suitable solution.

Responsibility and the sending of your return package
Until L'Impertinente has received the return package, it remains the responsibility of the Customer. In the event of loss or any other problem occurring during the delivery of the return package, L'Impertinente invites the Customer to contact the carrier they used for the shipment. The Customer should immediately inform L'Impertinente°at: bonjour@yse-paris.com. L'Impertinente will not be able to confirm the return of the Customer's items until the package has reached L'Impertinente. The Customer is recommended to keep the proof of deposit of their package until such time.

Modification or cancellation of the return request
Once the return request has been generated, the Customer can no longer remove or add items to their online request. If the Customer wishes to modify it, they should mark the modification on the delivery note that is included in the return package and retain the item(s) they wish to keep. If the Customer no longer wishes to make a return, they should send an e-mail to: bonjour@yse-paris.com°so that L'Impertinente can cancel their return request.

Refusal of returns
The Customer's request to return items may be refused in two cases:

if the return deadline is past. In this case, L'Impertinente reserves the right to replace the reimbursement requested with a coupon that has the same value as the items returned.
if the Customer's item does not correspond to the return conditions detailed above on this page. Each product is examined upon arrival. If the Customer's item has a defect, the Customer should declare it to L'Impertinente on: bonjour@yse-paris.com.

Para. 10: Legal guarantees

The Products are guaranteed to conform and be free from hidden defects.

Without prejudice to the returns period provided for in paragraph 9, in the event that the items delivered do not conform in kind or in quality to the specifications indicated in the delivery note, the Customer must inform Customer Service by writing to: bonjour@yse-paris.com.

They will then receive a return slip by email, which they will need to print.

The Product must be returned in new condition, in its original packaging and accompanied by the return slip, to the address indicated on this return slip.

The shipping costs related to the return package will be refunded to the Customer, by crediting the amount to be refunded to the Customer's bank account debited during the transaction.

Once the Product has been received, checked and accepted by our services, L'Impertinente will send a new Product corresponding to the Customer's order and conforming to the Product description.

If the Product is no longer available, L'Impertinente will notify the Customer by email and offer them a refund for the cost of the returned Product.

The returns period does not start to run again after receipt of the new Product.

Para. 11: L'Impertinente's Liability

L'Impertinente is not responsible if the Site is inaccessible or has any access anomalies or bugs for any reason whatsoever.

L'Impertinente reserves the right to promote a third party on the Site in any way whatsoever, and is not responsible for third party sites to which visitors are directed from the Site.

Confidentiality of personal data
The personal data collected on the www.yse-paris.com Site are necessary to the processing of the order.

When an order is placed on the Site by any new Customer, this database is enriched with information about them, which will subsequently allow it to better meet their expectations and facilitate the services provided by Customer Service.

In accordance with the law of 6th January 1978, the Customer has a right of access to personal data concerning them that they can exercise by writing to Customer Service at the address: bonjour@yse-paris.com without prejudicing the right they also have to oppose the processing of such data for just cause.

Intellectual property rights
All the Products, as well as the texts, comments, photos, brands, graphics, concept, illustrations and images making up the Site are the exclusive property of L'Impertinente and are protected by intellectual property rights in France and in the whole world.

Reproduction in part or in whole of these elements or of the Site is strictly prohibited.

Governing law and jurisdiction
Where the Site and T&Cs have been translated, the French language prevails for interpretation.

These T&Cs are governed by French law. Any questions of litigation which arise about their validity, their interpretation, and their execution are subjected to the exclusive jurisdiction of the courts of Paris except peremptory rule of procedure to the contrary.

If the Customer encounters difficulties during the ordering or delivery of Ysé articles and considers that the rights granted to them as a consumer have not been respected, they may address their written complaint to the email address: bonjour@yse-paris.com in order to request an amicable resolution of the dispute with L'Impertinente.

If the dispute cannot be settled within the framework of the written complaint lodged beforehand with Customer Service, the Customer has the right to have recourse free of charge, within one year from this complaint, to a Consumer Ombudsman with a view to the amicable resolution of the dispute between them and L'Impertinente.

In accordance with the provisions of the Consumer Code related to « the mediation process of consumer disputes », the Client has the right to freely resort to the mediation service suggested by L'Impertinente.

The mediator "Consumer law" therefore proposed is CM2C.

This mediating device can be reached by:

email: cm2c@cm2c.net
or by post: CM2C, 14 rue Saint Jean 75017 Paris

The Customer also has the right to request the resolution of their dispute on the online dispute resolution (ODR) platform made available by the European Commission, if they reside in an EU country, Norway, Iceland or Liechtenstein and if the dispute relates to a purchase made online. This ODR platform is accessible via the following address: http://ec.europa.eu/consumers/odr/ .

The Customer's recourse to mediation is an alternative mechanism which is not a prerequisite for bringing legal action.