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Delivery and Tracking of orders

To track the delivery status of your order, go to your My Account/My Orders area. Click on the tracking number for the order concerned.

If the tracking number is missing, you can contact us at bonjour@yse-paris.com.

However, orders for our Stores will not be tracked: you will receive an email once your order is ready for collection.

* Please note that during sales season, the time taken to prepare and dispatch your order may be slightly longer.

Once your order has been validated, you will receive a confirmation email. Do not hesitate to check your junk mail. Your order is then prepared within 24 to 48 hours in normal period (business days). Please note that during the period of launching collections or sales, this preparation time can be extended: count 3 to 4 days before shipping.

In metropolitan France, once your order is prepared by our logistician and taken care of by the carrier:
- Colissimo, count 3 to 4 business days to be delivered
- Chronopost, count 24 to 48 hours.

You can follow the delivery of your order with the tracking number communicated in your Ysé account, in the My orders section. If you have any questions, we are available by mail at bonjour@yse-paris.com.


More information here for international shipping.

Delivery times do not take into account the 24-hour order preparation time by the warehouse. During peak periods, orders can exceptionally be processed within 48 hours by the warehouse.


METROPOLITAN FRANCE

Standard (Colissimo 3 to 4 open days) | 6€ and Free from 200€ purchase.

Click-and-collect in our stores (3 to 4 open days) | Free.

Express delivery (Chronopost 24h - 48h) | 9,50€.




OUTSITE METROPOLITAN FRANCE

BELGIUM
Standard | 6€ and Free from 150€ purchase
Express | 12€
Tracked post | 4€ and Free from 150€ purchase

GERMANY
Standard | 8€ and Free from 200€ purchase

Express | 5€ and Free from 150€ purchase
Pick-up location | 5€ and Free from 150€ purchase



EU COUNTRIES
Express | 12€ and Free from 150€ purchase
Standard | 8€ and Free from 150€ purchase
Tracked post | 5€ and Free from 100€ purchase



SWITZERLAND
Standard | 6 CHF and Free from 200 CHF purchase

Express | 12 CHF and Free from 250 CHF purchase



UK
Standard | £6 and Free from £150 purchase

Express | £12 and Free from £250 purchase


USA
Express | $15 and Free from $200 purchase


THE REST OF THE WORLD (including French overseas departments and territories)
Express | 12€ and Free from 175€ purchase



More information here.

How does it work?

Step 1
: Add your online crushes to your cart.

Step 2 : Choose the nearest store at the delivery stage.

Step 3 : Pay online.

Step 3 : Wait for the order delivery in store. We will send you an email to let you know.

Step 4 : Go in store, after checking the opening days and hours.


When will my order arrive in store?

Click-and-collect orders will usually be delivered in our stores on Wednesdays and Fridays. Please wait for the confirmation email before going to the store to pick up your order. And do not forget to check the opening hours and days of the store.


How long do I have to collect my order?

Once, your order is arrived in store, you have 10 business days to come and get it. Don't forget to check our opening days and hours beforehand. If you do not collect your order, we will automatically refund your purchase.


I cannot select the store I want

Unfortunately, if you cannot select the store of your choice, it means our click-and-collect service is momentarily unavailable. This store cannot welcome more click-and-collect orders for now. We invite you to choose another store near you or home delivery. You can also check if you can book your crush (see our section called "Book in store - How does it work?")

With the launch of our new eshop and the development of worldwide shipping this year, we wanted to provide you a quality service, both in France and abroad. Indeed, we chose to offer you:

  • A shopping experience in your local currency
  • A more comprehensive payment service (Visa, Paypal, Master Card, American Express, Diner Club International, Bancontact...)
  • A faster delivery service with more carriers’ options
  • Transparency on taxes mentioned on your bill, in particular on import duties, VAT, tax identification number, directly calculated according to your country.

To ensure our level of services and to offer you the smoothest and best purchase experience, we partnered with a provider that has a detailed knowledge of your country.
In complete transparency, this intermediary which ensures the delivery as well as our will to offer high-quality products made with great awareness (precious European fabrics, a close production circuit) required an adjustment of our prices internationally.


For international shipping, outside France, customs fees may be applied, this information will be indicated in the checkout when you order.

Your package is returned to us, it will automatically be refunded to the bank account used for the purchase and put back in stock. If you wish to have it returned to you, we invite you to place your order again.

If you are unavailable to collect your order, the delivery person will leave your package in your mailbox or will leave a delivery notice for you to pick it up in the following days at your post office or pick-up point. Once the package is dropped off, you will be notified by e-mail or sms. It will be available up to 10 days on site.

Don't worry, we invite you to contact us with your order reference at bonjour@yse-paris.com. Together we will find suitable solution.

Returns and Refunds

FOR METROPOLITAN FRANCE

You have 15 days (from reception of the order) to return it. You have 2 options:

Option 1: Make a return to the store

  • Visit your chosen Ysé stores
  • Our teams will proceed with the refund, which will be immediately credited to the card used for payment.

A little tip: you can easily exchange an e-shop item in shop! Remember to e-reserve the item you want to exchange before you go into the shop.

Option 2: Drop off your returns at a relay point or the post office of your choice

  • Go to your Account / My ordres
  • Click on "Generate a return" and follow the steps
  • You will be able to choose between a credit note* for the amount of the item (which will be communicated to you upon receipt and inspection of your parcel at our warehouse) or a standard refund.
  • Insert the delivery note in your parcel (failure to do so may result in a delay in processing).
  • Stick the return label sent by e-mail on your parcel and drop it off at the post office or relay point of your choice.
  • The refund will be made within 10 to 15 working days after the parcel has been dropped off at a relay point and we will send you a confirmation e-mail.


*Items purchased in the corners of Le Bon Marché and Galeries Layettes must be returned directly to Le Bon Marché and Galeries Lafayettes.
**To make a second return, you can repeat the process. *
***Please note that items with detached labels cannot be returned.
**** Items purchased in-store can only be returned in-store. Refunds will only be made to the card used for payment.
*****Credit notes are non-refundable.




FOR OTHER COUNTRIES

You have a period of 15 calendar days after receipt of your order to make a return.
Returns are free for all European countries except Great Britain and Switzerland. Beyond Europe, you can download a paid return label at a negotiated price, the amount of which will be deducted from the amount of your refund.

How does it work?

  • Go to your Account / My ordres
  • Click on "Generate a return" and follow the steps
  • Insert the delivery note in your parcel (failure to do so may result in a delay in processing).
  • Stick the return label sent by e-mail on your parcel and drop it off at the post office or relay point of your choice.
  • The refund will be made within 10 to 15 working days after the parcel has been dropped off at a relay point and we will send you a confirmation e-mail.

Any item returned incomplete (product label, shoulder strap, removable foam, fasteners, buttons), damaged, washed or stained will not be accepted. Thus, the refund or credit note will not be made.

Your request for return can be denied in two cases:
- if the deadline for return is exceeded. In this case, we reserve the right to replace your refund request by creating a coupon for the amount of the returned items.
- if your item does not correspond to the return conditions detailed earlier on this page.


Each product is examined upon receipt. If your article has a defect, we are sincerely sorry and we invite you to indicate it to us at bonjour@yse-paris.com.

To help us maintain our fairly prices on already fairly priced products, we have introduced a €3 contribution for postal returns that include 100% sale items.

This means that, if your return only contains discounted products, €3 will be deducted from your refund or credit note.

Please note that this change only applies to metropolitan France.

  • If your return includes both sale and full-price items, you will not be charged €3. You will receive a refund for the returned items.
  • Returns for discounted products at our shops are still free, as there are no transportation costs involved.

Your return package will be processed within 10 to 15 business days after receipt*. The amount will be refunded to the bank account of the card used to pay for the order. The processing of your return will be confirmed by e-mail. The processing of your return will be confirmed by e-mail. From this confirmation message, the refund will be effective within 5 to 10 business days.
For the full return of an order, shipping costs will be refunded only metropolitan France.

The amount refunded is the amount of the products returned with a label and in perfect condition.

If you have received a discount code when you placed your order, it will not be credited after your return.
If after 3 weeks, your return has still not been processed by our team, please write to us at bonjour@yse-paris.com.

*These delays may be extended during sales, collection launches or busy periods.

Exchanges are only possible for Christmas Gift Sets. To do so, please contact our customer service team at the following e-mail address: bonjour@yse-paris.com or visit one of our stores. These exchanges are applicable for the following period: from 17/11/2023 to 07/01/2024.


We do not offer exchanges for any other article. We invite you to return the item that did not fit by following the usual procedure to get a refund.
Then we invite you to reorder on our e-shop or go to the store for the new purchase of the desired size, model or color.

For Metropolitan France, as part of a new order on our e-shop of the same item in a different size from your initial order, we offer you the shipping costs. To do this, please contact customer service at the email address bonjour@yse-paris.com with the number of your new order. Shipping costs will be refunded to you once the order has been shipped.

We are absolutely sorry for this situation. Please know that we do our utmost every day to offer you products of impeccable quality, nevertheless it can happen that a piece presents a defect or a fragility and that we missed it. We invite you to contact us at bonjour@yse-paris.com and send us photos. We will be able to offer you the most suitable solution.

As long as we have not received it, your return package is your responsibility.
In case of loss or any other problem that may occur during the delivery of your return package, we invite you to contact the carrier you have used for this shipment. Do not hesitate to inform us at bonjour@yse-paris.com. We will not be able to confirm the return of your items until your package has reached us. We recommend that you keep the proof of deposit of your package for the time of processing.

Once the return request has been generated, you can no longer remove or add items directly on your online request. If you wish to modify it, we invite you to notify it on the delivery note to be slipped into the parcel and not to put in the parcel the item(s) you wish to keep.
If you no longer wish to make a return, we invite you to indicate it to us by email at bonjour@yse-paris.com so that we can cancel your return request.

My Ysé account

Click on "My Account" on the top right corner of the homepage of our eshop then click on "Create an account" under "New client".
Fill in all the necessary information to create your account. If despite this information, you encounter any difficulties, we invite you to contact us by e-mail: bonjour@yse-paris.com.

Don't panic, you can reset your password by clicking on "I forgot my password" then enter your email address to receive a reset email. Don't forget to check your spam if you haven't received any email or write to us at bonjour@yse-paris.com indicating your first and last name and/or the e-mail address used to log in.

By subscribing to our newsletter, you will be notified of our new products, restocking of some articles and of our offers throughout the year. To unsubscribe, we invite you to click on the link available at the end of the newsletter.

Orders

To track the delivery status of your order, go to your My Account/My Orders area. Click on the tracking number for the order concerned.

If the tracking number is missing, you can contact us at bonjour@yse-paris.com.

However, orders for our Boutiques will not be tracked: you will receive an email once your order is ready for collection.

* During the clearance sale period, the time taken to prepare and dispatch your order may be slightly longer.

Once your order is validated, it is not possible to change or cancel your order.

Our approach is to produce as precisely as possible so as not to create overproduction and to offer you small series.
For each collection, we plan to restock a few products. To be informed, we invite you to subscribe to our newsletter and follow us on Instagram. Also, we put back online customer returns every week. We advise you to subscribe to the availability alert.

After validating your order, you will receive a confirmation email and the invoice for your order. Don't hesitate to check your spam. We are also available at bonjour@yse-paris.com.

The latest pieces from our old collections will make their comebacks at sweet prices 4 times a year during our clearance sales. Once a season, we highlight the items you liked the most and for which there are a few sizes left. Subscribe to our newsletter to be informed of the dates of our clearance sales!

How does it work?

Step 1 : Have a crush on our eshop.

Step 2 : Select your size and click on Book in store on the product page. We'll ask you your email, name, surname and phone number to warn about your reservation.

Step 3 : Wait for the email confirming your reservation in store, the next opening day.

Step 4 : Go in store under 48 hours, after checking the opening days and hours on the page Our adresses.

Step 5 : Pay in store by credit card, in cash or with a gift card.

With the e-reservation, you can book one product at once, in a specific size and for a specific store.
If you want to book more products, you will have to repeat the process by filling in the reservation form, accessible from the product page.


Do I have to pay to book one or more products in store?

The e-reservation service is completely free and does not involve any payment online. It allows you to book a product in store to come and discover it on site. If you are happy with the product, you can decide to directly pay for it in store by credit card, in cash or with a gift card.

How to cancel my e-reservation?

We invite you to directly call the store for which you made the product reservation in order to ask for its cancellation. Our contact details are available here.


Can I return a product bought with e-reservation?
You can return your order made with e-reservation in store. You will be able to get a refund or exchange your(s) product(s).
Little piece of advice: Don't hesitate to book online the product that you want in exchange before visiting the store.

Since we started Ysé everything we've done has been designed to make things better. And this quest would have been meaningless if we didn't also want to do things better. As soon as we could, we replaced our parcels with a new recyclable cardboard box made from sustainably managed forests (FSC). 

1. A parcel that only contains the essentials
To go further, we choose to send you only the essentials: your products carefully wrapped in tissue paper (which is necessary for products you wear next to your skin), your delivery note and that is it! Indeed, we decided to stop producing the lingerie pouch as this item was not necessary. 

2. A bath pouch in option

You can add a swimwear pouch to your swimwear order for 2€ (free from 150€ purchase). This pouch in organic cotton and recycled polyester lining is specially designed to carry your wet swimsuit, thanks to its water-repellent treatment.

Need some advice?

For our one piece swimsuits, we have two sizes: The regular size (with an "S" or no "S". eg : 36S or 36) and the tall size (with a T. eg : 36T). The regular size will suit any person with a bust height under 65cm and the tall size will suit anyone with a bust height of 65cm or above.
To measure your bust height, it is very simple: you need to use a tape measure and measure from the hollow of your collarbone (under your neck) to the crotch. If your bust height is 65cm or above, the tall size should suit you better.

In this section, we share with you our size advices. We try on each of our products in our premises to give you the best advice and help you choose the right size. If you need more information, do not hesitate to write to us at bonjour@yse-paris.com or to make an appointment with our product expert, Priscilla, for a video call.

You can find our guide on how to take care of your products here.



An advice is written on each product sheet of our eshop. In order to take care of your lingerie, homewear and swimwear and to ensure their longevity, here are a few tips:

  • In case your item has been in contact with greasy substances, cosmetics, or perfumes that have caused stains, we advise you to rub the fabric with colourless Marseille soap.
  • We recommend that you put your item in its laundry net before washing. And use a mild detergent for a delicate machine at 30° with the lowest spin.

Payment

We accept all major debit and credit cards such as Visa, MasterCard, American Express and other payments methods such as PayPal.

During the checkout process, the supported payment methods are displayed on screen.
Your bank account will be debited as soon as your order is validated on our eshop.

The banking transactions carried out on our eshop are fully secured.

We invite you to try other means of payment. Don't hesitate to write to us at bonjour@yse-paris.com if the problem persists.

We have always chosen not to over-produce and to offer you a fair price. But, in all transparency, we are sometimes a little too optimistic about quantities. So a few times a year we propose sales at reasonable prices. Don't hesitate to subscribe to our newsletter to be informed in advance of these exceptional days.
Please note that promotion codes are not available yet on our international eshop. Please contact our customer service if you have unused discount coupons or gift cards you would like to benefit from.

Job applications and partnerships

All our job offers are available on Welcome to the jungle and on FashionJobs.