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Step 1 : Have a crush on our eshop.
Step 2 : Select your size and click on Book in store on the product page. We'll ask you your email, name, surname and phone number to warn about your reservation.
Step 3 : Wait for the email confirming your reservation in store, the next opening day.
Step 4 : Go in store under 48 hours, after checking the opening days and hours on the page Our adresses.
Step 5 : Pay in store by credit card, in cash or with a gift card.
You can book one product at once, in a specific size and for a specific store.
If you want to book more products, you will have to repeat the process by filling in the reservation form, accessible from the product page.
The e-reservation service is completely free and does not involve any payment online. It allows you to book a product in store to come and discover it on site. If you are happy with the product, you can decide to directly pay for it in store by credit card, in cash or with a gift card.
We invite you to directly call the store for which you made the product reservation in order to ask for its cancellation. Our contact details are available here.
A product can appear in stock in one of our stores with its e-reservation being unavailable. It is because the quota of e-reservation has been reached for this store. We are very sorry and invite you to renew your e-reservation request later on or to order the item you want directly on our eshop by choosing the click-and-collect service.
You can return your order made with e-reservation in store. You will be able to get a refund or exchange your(s) product(s).
Little piece of advice: Don't hesitate to book online the product that you want in exchange before visiting the store.
Step 1 : Add your online crushes to your cart.
Step 2 : Choose the nearest store at the delivery stage.
Step 3 : Pay online.
Step 3 : Wait for the order delivery in store. We will send you an email to let you know.
Step 4 : Go in store, after checking the opening days and hours.
Click-and-collect orders will usually be delivered in our stores on Wednesdays and Fridays. Please wait for the confirmation email before going to the store to pick up your order. And do not forget to check the opening hours and days of the store.
Once, your order is arrived in store, you have 7 business days to come and get it. Don't forget to check our opening days and hours beforehand. If you do not collect your order, we will automatically refund your purchase.
Unfortunately, if you cannot select the store of your choice, it means our click-and-collect service is momentarily unavailable. This store cannot welcome more click-and-collect orders for now. We invite you to choose another store near you or home delivery. You can also check if you can book your crush (see our section called "E-reservation - how does it work?")
Yes ! Our stores are officially open! :) You can now come and visit us freely and you will even be able to try on your crushes.
You can return your online orders in our stores if you want, after creating a return request from your account or here. You will be able to get a refund in store then.
If you want to exchange an online product in store, please return it first for a refund before buying the new item, if available in store. Little piece of advice: Don't hesitate to book online the product that you want in exchange before visiting the store.
Good news: Try-ons are possible again as our fitting rooms are open! Don't hesitate to visit us and try on your crushes.